Job Information
Brookfield Properties Sr. Evictions Specialist in Charleston, South Carolina
Location
Charleston - 997 Morrison Drive, Suite 402
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Job Title: Senior Evictions Specialist
Reports to: Collections & Evictions Supervisor
Primary Responsibilities: The Senior Evictions Specialist is primarily responsible for negotiating payoff deadlines and payment plans and making sure all systems are consistent with this information for follow-up, tracking and reporting purposes. Assist with questions or escalations that Eviction Specialists may have while supporting the department as requested by the Collections & Evictions Supervisor.
Skills & Competencies:
Bachelor’s degree or relevant work experience required.
Minimum three years of experience in collections or paralegal services
Spanish Speaking -Preferred but not required
Knowledge of fair housing and local real estate laws, where applicable.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
Demonstrated strong written and verbal communication skills.
Demonstrated customer service skills in fast paced environment
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task
Ability to prove critical thinking and problem solving concepts
Ability to thrive in a high volume, data entry and processing work environment, where applicable
Experience working in a work schedule environment, including in-office operation, weekends and holidays, based on business need.
Essential Job Functions:
Monitoring Resident and Attorney Performance
Review resident documentation and payment trends daily.
Communicate with Attorney for each market for continuous updates and reflect them in Conrex tracking systems
Report any settlement options or court issues to Supervisor.
Responsible for Evictions inbox and answering emails timely.
Report any known causes of account discrepancies to Supervisor
Assist with eviction questions from residents.
Monitor credit and collection trends to management.
Deescalate calls from customers that maybe transferred for “2nd voice”.
Review and approve attorney invoices if charges are correct.
Provide training to new hires during the onboarding process.
Evictions daily Operations (Process and Systems) improvement
Identify resident payments and communicate to the appropriate market attorney
Assist with updating MRI legal status changes
Assist with a variety of projects and perform other duties as assigned
Outbound legal notices and Outbound calls to residents in last stages of eviction
Create and manage Eviction payment options with residents
Adhere always to fair housing laws
Treat all tenant with utmost respect and courtesy
Other duties, as assigned by supervisor or leadership team.
Key Metrics:
Cure rate of 60% or more in 30 days
Accounts reviewed and notated every 10 days
POQ filed by 6th day each month
Filings done same month of delinquency
Quality 90 or above
Physical Requirements• Capable of working extended hours, to include evenings, weekends and holidays as necessary.• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs ifnecessary.• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.• Must be able to work in small and confined spaces for extended periods of time.• Must have finger dexterity for typing/using a keyboard.
Environmental Requirements• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.• Must be able to work in office as regularly scheduled
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.