Job Information
Brookfield Properties New Home Counselor in San Marcos, Texas
Location
Austin - 9600 N MoPac Expressway, Suite 750
Business
As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more (http://brookfieldresidential.com) .
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
The New Home Counselor at Kissing Tree (https://kissingtree.com/) is part of the team responsible for the day-to-day operations of the sales center. The New Home Counselor receives training and mentorship from the Director of Sales and VP, Sales and Marketing. The New Home Counselor is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include: driving the overall sales process, maintaining continual development and implementation of effective and efficient sales and administration programs, providing product and company information, building relationships with internal and external stakeholders to help drive leads, and convert prospects into buyers.
Your Key Deliverables
Prospecting
Ensuring the effectiveness of the overall sales process
Contribute to the development and implementation of effective and efficient sales and administration programs
Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan
Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas
Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)
Influence prospects to purchase a home
Customer Service
Welcome/greet all prospects and deliver personalized presentation
Provide product and company information to customers
Build relationships with internal and external stakeholders to help drive leads
Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards
Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems
Effectively correspond with prospects/homeowners and follow up with all leads
Recognize that business is built on customer satisfaction and commitment to customer satisfaction
Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process
Recognize that he/she is better equipped to satisfy customers with a thorough understanding of the business including processes beyond sales, including but not limited to, construction, estimating, marketing, and administration, and that this knowledge will necessarily involve ongoing communications with these areas
Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales
Marketing
Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards
Provide innovative marketing solutions, alternative channels and points of product differentiation
Competitive analysis and industry knowledge
Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives
Research and analyze competitive information in new home and resale markets
Deliver weekly reports
Setting Expectations and Meeting Timelines
Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate
Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments
Maintain continuous involvement within the respective Regional residential community and homebuilding industries
Must Haves
High school diploma, with a minimum 3 years’ experience in sales
Post-secondary diploma or degree in business or related area preferred
Outstanding sales and customer service record
New home or residential home sales experience is preferred.
Proficient computer knowledge and skills
Exceptional time-management and organizational
Your Opportunity
We are proud to offer our employees what they value most:
Competitive compensation
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
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Brookfield Properties participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.